DrFirst incident

Intermittent Performance Issues - EPCS IDP (Experian/ID.me)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on February 23, 2026 affecting EPCS IDP (Experian/ID.me), lasting 5h 10m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2026, 10:05 PM UTC
Resolved
Feb 24, 2026, 03:15 AM UTC
Duration
5h 10m
Detected by Pingoru
Feb 23, 2026, 10:05 PM UTC

Affected components

EPCS IDP (Experian/ID.me)

Update timeline

  1. investigating Feb 23, 2026, 10:05 PM UTC

    IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible

  2. investigating Feb 23, 2026, 11:09 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 24, 2026, 12:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Feb 24, 2026, 03:15 AM UTC

    This incident has been resolved.