DRACOON Outage History

DRACOON is up right now

DRACOON had 28 outages in the last 2 years totaling 130h 19m of downtime — averaging 1.2 incidents per month.

There were 28 DRACOON outages since May 28, 2024 totaling 130h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dracoon.com

Minor April 16, 2026

Degraded Performance of Virus Protection

Detected by Pingoru
Apr 16, 2026, 11:00 AM UTC
Resolved
Apr 16, 2026, 08:57 PM UTC
Duration
9h 56m
Affected: Virus protection
Timeline · 2 updates
  1. investigating Apr 16, 2026, 03:58 PM UTC

    We are currently investigating an issue with our Virus Protection feature. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. resolved Apr 16, 2026, 08:57 PM UTC

    The issue with Virus Protection has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Major January 12, 2026

Outage of DRACOON service

Detected by Pingoru
Jan 12, 2026, 10:40 AM UTC
Resolved
Jan 12, 2026, 10:40 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 12, 2026, 10:42 AM UTC

    We have been experiencing issues with our DRACOON service from 11:00 to 11:40 on 2026-01-12. Our team was working to resolve the issue as quickly as possible. We apologize for any inconvenience this may have caused.

Read the full incident report →

Minor January 8, 2026

Partial Outage of DRACOON Cloud

Detected by Pingoru
Jan 08, 2026, 10:00 AM UTC
Resolved
Jan 08, 2026, 10:44 AM UTC
Duration
44m
Affected: API (group 01)Instant messagesBackground jobs (group 01)Preview creationOne-Time reportsUploadPreview deliveryBackground jobs (group 02)Monthly reportsSubscribed messagesAPI (group 02)DownloadAuthenticationBackground jobs (group 03)API (group 03)Event loggingWeb AppBackground jobs (group 04)API (group 04)BrandingBackground jobs (group 05)API (group 05)WebDAVBackground jobs (group 06)API (group 06)SigningAPI (group 07)Background jobs (group 07)Virus protectionAPI (group 08)Background jobs (group 08)WebhooksAPI (group 09)Background jobs (group 09)DATEV
Timeline · 4 updates
  1. identified Jan 08, 2026, 10:42 AM UTC

    We have identified an issue with DRACOON Cloud. Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.

  2. identified Jan 08, 2026, 10:42 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jan 08, 2026, 10:43 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jan 08, 2026, 10:44 AM UTC

    The issue with DRACOON Cloud has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Critical November 27, 2025

Outage of Virus Protection Scanning

Detected by Pingoru
Nov 27, 2025, 08:30 AM UTC
Resolved
Nov 27, 2025, 01:58 PM UTC
Duration
5h 28m
Affected: Virus protection
Timeline · 4 updates
  1. investigating Nov 27, 2025, 08:30 AM UTC

    Our team is still actively working to resolve the issue with Virus Protection Scanning. We apologize for any inconvenience this may cause and appreciate your patience. We will provide more information and updates as soon as they become available.

  2. identified Nov 27, 2025, 08:50 AM UTC

    We have identified the issue with Virus Protection Scanning. Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.

  3. monitoring Nov 27, 2025, 12:34 PM UTC

    The issue with Virus Protection Scanning has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.

  4. resolved Nov 27, 2025, 01:58 PM UTC

    The issue with Virus Protection Scanning has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Critical November 19, 2025

Outage of DRACOON Virus Protection

Detected by Pingoru
Nov 19, 2025, 08:42 AM UTC
Resolved
Nov 19, 2025, 11:27 AM UTC
Duration
2h 45m
Affected: Virus protection
Timeline · 4 updates
  1. investigating Nov 19, 2025, 08:42 AM UTC

    We are currently investigating an issue with DRACOON Virus Protection. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. identified Nov 19, 2025, 09:55 AM UTC

    We have identified the issue with DRACOON Virus Protection. Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.

  3. monitoring Nov 19, 2025, 11:09 AM UTC

    The issue with DRACOON Virus Protection has been resolved, all pending scans should be completed within the next few minutes. We are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.

  4. resolved Nov 19, 2025, 11:27 AM UTC

    The issue with DRACOON Virus Protection has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Notice August 4, 2025

Outage of our Support Portal (Dracoon Server)

Detected by Pingoru
Aug 04, 2025, 06:58 AM UTC
Resolved
Aug 04, 2025, 07:25 AM UTC
Duration
26m
Timeline · 2 updates
  1. investigating Aug 04, 2025, 06:58 AM UTC

    We are currently investigating an issue with our Support Portal (Dracoon Server). Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. resolved Aug 04, 2025, 07:25 AM UTC

    The issue with our Support Portal has been fully resolved. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →

Notice July 28, 2025

Outage of our Support Portal

Detected by Pingoru
Jul 28, 2025, 07:54 AM UTC
Resolved
Jul 28, 2025, 09:45 AM UTC
Duration
1h 51m
Timeline · 2 updates
  1. investigating Jul 28, 2025, 07:54 AM UTC

    We are currently investigating an issue with our Support Portal. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. resolved Jul 28, 2025, 10:58 AM UTC

    The issue with our Support Portal has been fully resolved. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →

Notice February 17, 2025

DRACOON support portal not available

Detected by Pingoru
Feb 17, 2025, 07:24 AM UTC
Resolved
Feb 17, 2025, 10:16 AM UTC
Duration
2h 51m
Timeline · 2 updates
  1. investigating Feb 17, 2025, 07:24 AM UTC

    We are currently investigating an issue with our support portal. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. resolved Feb 17, 2025, 10:16 AM UTC

    The issue with our support portal has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Critical January 30, 2025

Outage of the DRACOON Cloud

Detected by Pingoru
Jan 30, 2025, 08:11 AM UTC
Resolved
Jan 30, 2025, 08:51 AM UTC
Duration
39m
Affected: API (group 01)UploadAPI (group 02)DownloadAuthenticationAPI (group 03)Web AppAPI (group 04)API (group 05)API (group 06)API (group 07)API (group 08)API (group 09)
Timeline · 4 updates

Read the full incident report →

Major January 29, 2025

Partial Outage of the DRACOON application

Detected by Pingoru
Jan 29, 2025, 08:10 AM UTC
Resolved
Jan 29, 2025, 12:02 PM UTC
Duration
3h 51m
Affected: API (group 01)UploadAPI (group 02)DownloadAuthenticationAPI (group 03)Web AppAPI (group 04)API (group 05)API (group 06)API (group 07)API (group 08)API (group 09)
Timeline · 4 updates

Read the full incident report →

Critical December 6, 2024

Outage of API (group 1-9)

Detected by Pingoru
Dec 06, 2024, 03:55 PM UTC
Resolved
Dec 06, 2024, 04:44 PM UTC
Duration
48m
Affected: API (group 01)API (group 02)API (group 03)API (group 04)API (group 05)API (group 06)API (group 07)API (group 08)API (group 09)
Timeline · 4 updates

Read the full incident report →

Minor December 4, 2024

Degraded Performance of DRACOON Cloud

Detected by Pingoru
Dec 04, 2024, 12:00 PM UTC
Resolved
Dec 04, 2024, 03:55 PM UTC
Duration
3h 55m
Affected: API (group 01)API (group 02)AuthenticationAPI (group 03)Web AppAPI (group 04)API (group 05)API (group 06)API (group 07)API (group 08)API (group 09)
Timeline · 3 updates
  1. investigating Dec 04, 2024, 03:31 PM UTC

    We are currently investigating an issue with DRACOON Cloud. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. monitoring Dec 04, 2024, 03:41 PM UTC

    The issue with DRACOON Cloud has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.

  3. resolved Dec 04, 2024, 03:55 PM UTC

    The issue with DRACOON Cloud has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Minor December 3, 2024

Partial Outage of API (group 02)

Detected by Pingoru
Dec 03, 2024, 03:03 PM UTC
Resolved
Dec 03, 2024, 03:59 PM UTC
Duration
56m
Affected: API (group 02)
Timeline · 4 updates
  1. investigating Dec 03, 2024, 03:03 PM UTC

    We are currently investigating an issue with API (group 02). Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. identified Dec 03, 2024, 03:04 PM UTC

    We have identified the issue with API (group 02). Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.

  3. identified Dec 03, 2024, 03:04 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Dec 03, 2024, 03:59 PM UTC

    The issue with API (group 02) has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Critical October 30, 2024

Outage of DRACOON Cloud

Detected by Pingoru
Oct 30, 2024, 01:36 PM UTC
Resolved
Oct 30, 2024, 01:55 PM UTC
Duration
18m
Affected: API (group 01)API (group 02)AuthenticationAPI (group 03)Web AppAPI (group 04)API (group 05)API (group 06)API (group 07)API (group 08)API (group 09)
Timeline · 3 updates
  1. investigating Oct 30, 2024, 01:36 PM UTC

    We are currently investigating an issue with DRACOON Cloud. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. monitoring Oct 30, 2024, 01:45 PM UTC

    The issue with DRACOON Cloud has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.

  3. resolved Oct 30, 2024, 01:55 PM UTC

    The issue with DRACOON Cloud has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Notice October 8, 2024

Degraded Performance of File Uploads

Detected by Pingoru
Oct 08, 2024, 01:04 PM UTC
Resolved
Oct 08, 2024, 02:10 PM UTC
Duration
1h 5m
Affected: Upload
Timeline · 2 updates
  1. monitoring Oct 08, 2024, 01:04 PM UTC

    The issue with File Uploads has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.

  2. resolved Oct 08, 2024, 02:10 PM UTC

    The issue with File Uploads has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Minor September 19, 2024

Degraded Performance of SMS feature

Detected by Pingoru
Sep 19, 2024, 11:11 AM UTC
Resolved
Sep 19, 2024, 12:06 PM UTC
Duration
55m
Affected: Instant messagesSubscribed messages
Timeline · 3 updates
  1. investigating Sep 19, 2024, 11:11 AM UTC

    We are currently investigating an issue with our SMS service provider (see https://status.retarus.io/). SMS dispatch is currently delayed. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. monitoring Sep 19, 2024, 11:59 AM UTC

    The issue of our SMS service provider has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.

  3. resolved Sep 19, 2024, 12:06 PM UTC

    The issue of our SMS service provider has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Critical September 13, 2024

Outage of DRACOON CLoud

Detected by Pingoru
Sep 13, 2024, 09:06 AM UTC
Resolved
Sep 13, 2024, 12:53 PM UTC
Duration
3h 47m
Affected: API (group 01)API (group 02)AuthenticationAPI (group 03)Web AppAPI (group 04)BrandingAPI (group 05)WebDAVAPI (group 06)API (group 07)API (group 08)API (group 09)
Timeline · 2 updates
  1. monitoring Sep 13, 2024, 09:06 AM UTC

    There was a short outage of our DRACOON Cloud from 10:43 to 10:45 am german localtime. The issue has been resolved and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.

  2. resolved Sep 13, 2024, 12:53 PM UTC

    The issue with DRACOON Cloud has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →