DocuSign incident

CLM workflow update salesforce step latency (Incident 5893)

Notice Resolved View vendor source →

DocuSign experienced a notice incident on October 2, 2026 affecting CLM (NA11), lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 03:40 PM UTC
Resolved
Oct 04, 2026, 06:16 PM UTC
Duration
2d 2h
Detected by Pingoru
Oct 02, 2026, 03:40 PM UTC

Affected components

CLM (NA11)

Update timeline

  1. investigating Oct 02, 2026, 03:40 PM UTC

    We are investigating the issue. Customers may encounter latency in the update salesforce step of CLM workflows.

  2. identified Oct 02, 2026, 05:49 PM UTC

    Support times have identified the root cause of the latency and are continuing to troubleshoot in order to mitigate impact for affected users.

  3. identified Oct 02, 2026, 07:03 PM UTC

    A fix was implemented and we are monitoring to ensure stability. Impact to customers is now mitigated.

  4. resolved Oct 04, 2026, 06:16 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-10-02 2:42:00 PM UTC until 2026-10-02 6:47:00 PM UTC.