DocuSign incident

Slow performance and delays for Agreement Manager, CLM, and eSign (Incident 5674)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on August 27, 2026 affecting CA and AU, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 11:39 PM UTC
Resolved
Aug 28, 2026, 01:49 AM UTC
Duration
2h 9m
Detected by Pingoru
Aug 27, 2026, 11:39 PM UTC

Affected components

CAAU

Update timeline

  1. investigating Aug 27, 2026, 11:39 PM UTC

    We are investigating delays across the site.

  2. identified Aug 28, 2026, 12:04 AM UTC

    We have identified the underlying cause and are working to implement a fix.

  3. identified Aug 28, 2026, 12:25 AM UTC

    The issue has been identified and we continue our work to implement a fix.

  4. monitoring Aug 28, 2026, 01:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 28, 2026, 01:49 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.