DocuSign incident

Issues in JP1 with Salesforce Writeback (Incident 5648)

Notice Resolved View vendor source →

DocuSign experienced a notice incident on August 24, 2026 affecting JP1, lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 10:10 AM UTC
Resolved
Aug 24, 2026, 04:19 PM UTC
Duration
6h 9m
Detected by Pingoru
Aug 24, 2026, 10:10 AM UTC

Affected components

JP1

Update timeline

  1. investigating Aug 24, 2026, 10:10 AM UTC

    Customers in JP1 may experience issues when writing back to Salesforce after signing a document. Engineering teams are engaged and are actively triaging this issue.

  2. resolved Aug 24, 2026, 04:19 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.