DocuSign incident

Issues in JP1 with Salesforce Writeback (Incident 5648)

Notice Resolved View vendor source →

DocuSign experienced a notice incident on August 24, 2026 affecting eSignature (JP1), lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 10:10 AM UTC
Resolved
Aug 24, 2026, 04:19 PM UTC
Duration
6h 8m
Detected by Pingoru
Aug 24, 2026, 10:10 AM UTC

Affected components

eSignature (JP1)

Update timeline

  1. investigating Aug 24, 2026, 10:10 AM UTC

    Customers in JP1 may experience issues when writing back to Salesforce after signing a document. Engineering teams are engaged and are actively triaging this issue.

  2. resolved Aug 24, 2026, 04:19 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-08-22 05:44 PM UTC until 2026-08-24 02:55 PM UTC.