DocuSign incident

Workflow Send and Review Errors (Incident 5532)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on August 5, 2026 affecting CLM (DEMO S1) and CLM (UAT NA11), lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 06:50 PM UTC
Resolved
Aug 05, 2026, 09:09 PM UTC
Duration
2h 18m
Detected by Pingoru
Aug 05, 2026, 06:50 PM UTC

Affected components

CLM (DEMO S1)CLM (UAT NA11)

Update timeline

  1. investigating Aug 05, 2026, 06:50 PM UTC

    We are actively investigating this issue.

  2. investigating Aug 05, 2026, 07:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 05, 2026, 08:11 PM UTC

    We continue to investigate the issue and additional resources have been engaged.

  4. identified Aug 05, 2026, 08:41 PM UTC

    We have identified the issue and a fix is being implemented.

  5. monitoring Aug 05, 2026, 08:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 05, 2026, 09:09 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-08-04 06:43 PM UTC to 2026-08-05 08:35 PM UTC.