DocuSign incident

Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on July 14, 2026 affecting eSignature (DEMO) and eSignature (AU) and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 05:09 PM UTC
Resolved
Jul 14, 2026, 07:08 PM UTC
Duration
1h 58m
Detected by Pingoru
Jul 14, 2026, 05:09 PM UTC

Affected components

eSignature (DEMO)eSignature (AU)eSignature (CA)eSignature (EU)eSignature (JP1)eSignature (NA1)eSignature (NA2)eSignature (NA3)eSignature (NA4)

Update timeline

  1. investigating Jul 14, 2026, 05:09 PM UTC

    LexisNexis has been made aware of the issue and are currently investigating.

  2. investigating Jul 14, 2026, 05:44 PM UTC

    LexisNexis is continuing to investigate the issue.

  3. investigating Jul 14, 2026, 06:39 PM UTC

    LexisNexis is continuing to investigate the issue.

  4. monitoring Jul 14, 2026, 07:05 PM UTC

    LexisNexis has reported resolving the issue. We are continuing to monitor.

  5. resolved Jul 14, 2026, 07:08 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-14 02:58 PM UTC until 2026-07-14 06:34 PM UTC.