DocuSign incident

Some customers may not able to open any CLM documents (Incident 5375)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on July 13, 2026 affecting CLM (EU11) and CLM (EU21), lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 07:55 PM UTC
Resolved
Jul 13, 2026, 08:19 PM UTC
Duration
23m
Detected by Pingoru
Jul 13, 2026, 07:55 PM UTC

Affected components

CLM (EU11)CLM (EU21)

Update timeline

  1. identified Jul 13, 2026, 07:55 PM UTC

    We have identified the issue and a fix is being implemented.

  2. resolved Jul 13, 2026, 08:19 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-07-13 4:37 PM UTC until 2026-07-13 08:08 PM UTC.