DocuSign incident

Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on July 7, 2026 affecting NA1 and NA2 and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 03:31 PM UTC
Resolved
Jul 07, 2026, 04:48 PM UTC
Duration
1h 16m
Detected by Pingoru
Jul 07, 2026, 03:31 PM UTC

Affected components

NA1NA2NA3NA4CAAUEUDEMOFedRAMPJP1

Update timeline

  1. identified Jul 07, 2026, 03:31 PM UTC

    A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue.

  2. resolved Jul 07, 2026, 04:48 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.