DocuSign incident

Customers may experience latency (Incident 5259)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 30, 2026 affecting CLM (EU11) and CLM (EU21) and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2026, 11:18 AM UTC
Resolved
Jul 01, 2026, 05:25 PM UTC
Duration
1d 6h
Detected by Pingoru
Jun 30, 2026, 11:18 AM UTC

Affected components

CLM (EU11)CLM (EU21)CLM (NA11)

Update timeline

  1. investigating Jun 30, 2026, 11:18 AM UTC

    We are actively investigating this issue.

  2. investigating Jun 30, 2026, 12:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 30, 2026, 08:34 PM UTC

    We continue to investigate the issue and additional resources have been engaged.

  4. investigating Jun 30, 2026, 10:55 PM UTC

    We continue to investigate the issue and additional resources have been engaged.

  5. investigating Jul 01, 2026, 12:57 AM UTC

    We continue to investigate the issue and additional resources have been engaged. We will provide the next update in approximately 24 hours.

  6. identified Jul 01, 2026, 02:57 PM UTC

    We have identified the issue and a fix is being implemented.

  7. resolved Jul 01, 2026, 05:25 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-06-30 10:48 AM UTC until 2026-07-01 05:25 PM UTC.