DocuSign incident

Customers may experience errors with Sending and Signing in NA3 (Incident 5247)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 29, 2026 affecting eSignature (NA3), lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 09:32 PM UTC
Resolved
Jun 29, 2026, 10:00 PM UTC
Duration
27m
Detected by Pingoru
Jun 29, 2026, 09:32 PM UTC

Affected components

eSignature (NA3)

Update timeline

  1. investigating Jun 29, 2026, 09:32 PM UTC

    We are actively investigating this issue.

  2. investigating Jun 29, 2026, 09:34 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 29, 2026, 09:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 29, 2026, 10:00 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors with Sending and Signing in NA3 from 2026-06-29 09:00 PM UTC until 2026-06-29 09:15 PM UTC.