DocuSign incident

Customers may see increased latency when sending and signing and intermittent errors (Incident 5232)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 29, 2026 affecting NA1 and NA11 and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 03:30 PM UTC
Resolved
Jun 29, 2026, 06:36 PM UTC
Duration
3h 5m
Detected by Pingoru
Jun 29, 2026, 03:30 PM UTC

Affected components

NA1NA11NA2NA21NA3NA4S1.USS2.US

Update timeline

  1. investigating Jun 29, 2026, 03:30 PM UTC

    We are actively investigating this issue.

  2. investigating Jun 29, 2026, 05:05 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 29, 2026, 05:07 PM UTC

    We have identified the issue and a fix is being implemented.

  4. identified Jun 29, 2026, 05:16 PM UTC

    The issue has been identified and we continue our work to implement a fix.

  5. identified Jun 29, 2026, 05:51 PM UTC

    We continue to work to implement a fix for the issue.

  6. monitoring Jun 29, 2026, 06:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jun 29, 2026, 06:36 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.