DocuSign incident

Customers may see increased latency when sending and signing and intermittent errors (Incident 5232)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 29, 2026 affecting eSignature (NA1) and eSignature (NA2) and 1 more component, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 03:30 PM UTC
Resolved
Jun 29, 2026, 06:35 PM UTC
Duration
3h 4m
Detected by Pingoru
Jun 29, 2026, 03:30 PM UTC

Affected components

eSignature (NA1)eSignature (NA2)eSignature (NA3)eSignature (NA4)CLM (NA11)CLM (NA21)CLM (S1.US)CLM (S2.US)

Update timeline

  1. investigating Jun 29, 2026, 03:30 PM UTC

    We are actively investigating this issue.

  2. investigating Jun 29, 2026, 05:05 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 29, 2026, 05:07 PM UTC

    We have identified the issue and a fix is being implemented.

  4. identified Jun 29, 2026, 05:16 PM UTC

    The issue has been identified and we continue our work to implement a fix.

  5. identified Jun 29, 2026, 05:51 PM UTC

    We continue to work to implement a fix for the issue.

  6. monitoring Jun 29, 2026, 06:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jun 29, 2026, 06:35 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency and intermittent errors when sending and signing from 2026-06-29 08:18 AM UTC until 2026-06-29 06:05 PM UTC.