DocuSign incident

Intermittent issues with Reports and Search on S1 Prod (Incident 5233)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 29, 2026 affecting CLM (S1.US), lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 03:39 PM UTC
Resolved
Jun 29, 2026, 05:29 PM UTC
Duration
1h 49m
Detected by Pingoru
Jun 29, 2026, 03:39 PM UTC

Affected components

CLM (S1.US)

Update timeline

  1. investigating Jun 29, 2026, 03:39 PM UTC

    We are currently investigating issues with both report and search on S1 prod. Engineering teams have been engaged and are actively triaging.

  2. investigating Jun 29, 2026, 04:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 29, 2026, 04:47 PM UTC

    We continue to investigate the issue and additional resources have been engaged.

  4. monitoring Jun 29, 2026, 05:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 29, 2026, 05:29 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-06-29 08:20 AM UTC until 2026-06-29 04:46 PM UTC.