DocuSign incident

Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 26, 2026 affecting NA11 and NA2 and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 06:06 PM UTC
Resolved
Jun 26, 2026, 08:13 PM UTC
Duration
2h 7m
Detected by Pingoru
Jun 26, 2026, 06:06 PM UTC

Affected components

NA11NA2NA21NA4S1.US

Update timeline

  1. identified Jun 26, 2026, 06:06 PM UTC

    We have identified the issue and a fix is being implemented.

  2. monitoring Jun 26, 2026, 07:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 26, 2026, 08:13 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.