DocuSign incident

Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 26, 2026 affecting eSignature (NA2) and eSignature (NA4) and 1 more component, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 06:06 PM UTC
Resolved
Jun 26, 2026, 08:13 PM UTC
Duration
2h 6m
Detected by Pingoru
Jun 26, 2026, 06:06 PM UTC

Affected components

eSignature (NA2)eSignature (NA4)CLM (NA11)CLM (NA21)CLM (S1.US)

Update timeline

  1. identified Jun 26, 2026, 06:06 PM UTC

    We have identified the issue and a fix is being implemented.

  2. monitoring Jun 26, 2026, 07:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 26, 2026, 08:13 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced latency for any sending actions involving conversions, generating documents and accessing tasks from 2026-06-25 07:36 PM UTC until 2026-06-25 10:29 PM UTC.