DocuSign incident

Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 25, 2026 affecting NA11 and NA2 and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 08:12 PM UTC
Resolved
Jun 25, 2026, 10:29 PM UTC
Duration
2h 17m
Detected by Pingoru
Jun 25, 2026, 08:12 PM UTC

Affected components

NA11NA2NA21NA4S1.US

Update timeline

  1. investigating Jun 25, 2026, 08:12 PM UTC

    We are actively investigating this issue.

  2. investigating Jun 25, 2026, 08:36 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 25, 2026, 08:57 PM UTC

    We have identified the issue and a fix is being implemented.

  4. resolved Jun 25, 2026, 10:29 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.