DocuSign incident
Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)
DocuSign experienced a minor incident on June 18, 2026 affecting NA1 and NA2 and 1 more component, lasting 6d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 18, 2026, 10:43 PM UTC
An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. Target Fix Date: June 23, 2026 Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.
- identified Jun 24, 2026, 01:15 PM UTC
The fix is still in progress and being deployed. We will provide an update upon resolution.
- resolved Jun 25, 2026, 07:07 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.