DocuSign incident

Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)

Minor Ongoing View vendor source →

DocuSign is currently experiencing a minor incident affecting NA1 and NA2 and 1 more component, which began 1h ago. The vendor's full update timeline is below.

Started
Jun 18, 2026, 10:43 PM UTC
Resolved
Ongoing
Duration
● 1h 13m
Detected by Pingoru
Jun 18, 2026, 10:43 PM UTC

Affected components

NA1NA2NA3NA4CAAUEUDEMOFedRAMPUSFED

Update timeline

  1. identified Jun 18, 2026, 10:43 PM UTC

    An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. Target Fix Date: June 23, 2026 Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.