DocuSign incident

Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 18, 2026 affecting eSignature (DEMO) and eSignature (AU) and 1 more component, lasting 6d 20h. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 10:43 PM UTC
Resolved
Jun 25, 2026, 07:07 PM UTC
Duration
6d 20h
Detected by Pingoru
Jun 18, 2026, 10:43 PM UTC

Affected components

eSignature (DEMO)eSignature (AU)eSignature (CA)eSignature (EU)eSignature (JP1)eSignature (NA1)eSignature (NA2)eSignature (NA3)eSignature (NA4)eSignature (USFED)

Update timeline

  1. identified Jun 18, 2026, 10:43 PM UTC

    An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. We will provide an update upon resolution. Target Fix Date: June 23, 2026 Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.

  2. identified Jun 24, 2026, 01:15 PM UTC

    The fix is still in progress and being deployed. We will provide an update upon resolution.

  3. resolved Jun 25, 2026, 07:07 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-06-18 03:05 PM UTC until 2026-06-25 07:05 PM UTC.