DocuSign incident

Salesforce for Gen customers may be unable to generate documents (Incident 5132)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 17, 2026 affecting CLM (S1.US) and CLM (S2.US), lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2026, 07:28 PM UTC
Resolved
Jun 17, 2026, 11:26 PM UTC
Duration
3h 57m
Detected by Pingoru
Jun 17, 2026, 07:28 PM UTC

Affected components

CLM (S1.US)CLM (S2.US)

Update timeline

  1. investigating Jun 17, 2026, 07:28 PM UTC

    We are actively investigating this issue.

  2. monitoring Jun 17, 2026, 08:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 17, 2026, 10:58 PM UTC

    We continue to monitor the environment to ensure stability.

  4. resolved Jun 17, 2026, 11:26 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-06-17 07:03 PM UTC until 2026-06-17 11:27 PM UTC.