DocuSign incident

Salesforce for Gen customers are unable to generate documents (Incident-5122)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 16, 2026 affecting NA11 and NA21 and 1 more component, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 04:52 PM UTC
Resolved
Jun 16, 2026, 11:30 PM UTC
Duration
6h 37m
Detected by Pingoru
Jun 16, 2026, 04:52 PM UTC

Affected components

NA11NA21EU11EU21

Update timeline

  1. investigating Jun 16, 2026, 04:52 PM UTC

    We are actively investigating this issue.

  2. investigating Jun 16, 2026, 04:54 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 16, 2026, 05:59 PM UTC

    We continue to investigate the issue and additional resources have been engaged.

  4. investigating Jun 16, 2026, 06:28 PM UTC

    We continue to investigate the issue and additional resources have been engaged.

  5. investigating Jun 16, 2026, 08:46 PM UTC

    We continue to investigate the issue and additional resources have been engaged.

  6. identified Jun 16, 2026, 10:00 PM UTC

    We have identified the issue and a fix is being implemented.

  7. identified Jun 16, 2026, 10:01 PM UTC

    We are continuing to work on a fix for this issue.

  8. resolved Jun 16, 2026, 11:30 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.