DocuSign incident

Salesforce for Gen customers are unable to generate documents (Incident-5122)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 16, 2026, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 04:52 PM UTC
Resolved
Jun 16, 2026, 11:30 PM UTC
Duration
6h 37m
Detected by Pingoru
Jun 16, 2026, 04:52 PM UTC

Update timeline

  1. investigating Jun 16, 2026, 04:52 PM UTC

    We are actively investigating this issue.

  2. investigating Jun 16, 2026, 04:54 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 16, 2026, 05:59 PM UTC

    We continue to investigate the issue and additional resources have been engaged.

  4. investigating Jun 16, 2026, 06:28 PM UTC

    We continue to investigate the issue and additional resources have been engaged.

  5. investigating Jun 16, 2026, 08:46 PM UTC

    We continue to investigate the issue and additional resources have been engaged.

  6. identified Jun 16, 2026, 10:00 PM UTC

    We have identified the issue and a fix is being implemented.

  7. resolved Jun 16, 2026, 11:30 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Salesforce for Gen customers were unable to generate documents from 2026-06-16 2:52 PM UTC until 2026-06-16 11:21 PM UTC.