DocuSign incident

Customers may experience intermittent latency (Incident 5118)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 16, 2026 affecting CLM (UAT NA11), lasting 8h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 08:37 AM UTC
Resolved
Jun 16, 2026, 05:18 PM UTC
Duration
8h 41m
Detected by Pingoru
Jun 16, 2026, 08:37 AM UTC

Affected components

CLM (UAT NA11)

Update timeline

  1. investigating Jun 16, 2026, 08:37 AM UTC

    We are actively investigating this issue.

  2. investigating Jun 16, 2026, 10:34 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 16, 2026, 03:20 PM UTC

    We continue to investigate the issue. Performance has improved but the issue is still under investigation.

  4. resolved Jun 16, 2026, 05:18 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

  5. resolved Jun 16, 2026, 05:24 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-06-16 03:00 AM UTC until 2026-06-16 05:26 PM UTC.