DocuSign incident

Notification failures when utilising Outlook (Incident 5087)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 12, 2026 affecting eSignature (AU) and eSignature (CA) and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 06:04 AM UTC
Resolved
Jun 12, 2026, 06:37 AM UTC
Duration
32m
Detected by Pingoru
Jun 12, 2026, 06:04 AM UTC

Affected components

eSignature (AU)eSignature (CA)eSignature (EU)eSignature (JP1)eSignature (NA1)eSignature (NA2)eSignature (NA3)eSignature (NA4)

Update timeline

  1. investigating Jun 12, 2026, 06:04 AM UTC

    Customers utilising Outlook may receive delivery notification failures when sending envelopes to signers. Engineering teams have been engaged and we are actively triaiging this issue.

  2. monitoring Jun 12, 2026, 06:10 AM UTC

    A fix has been applied and our engineering teams are actively reviewing our telemetry to confirm this fix has mitigated the issue.

  3. resolved Jun 12, 2026, 06:37 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-06-12 02:52 AM UTC until 2026-06-12 05:43 AM UTC.