DocuSign incident

Document Upload and Generation Errors (Incident 5073)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 11, 2026 affecting eSignature (NA2) and eSignature (NA4) and 1 more component, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2026, 07:03 PM UTC
Resolved
Jun 11, 2026, 11:21 PM UTC
Duration
4h 17m
Detected by Pingoru
Jun 11, 2026, 07:03 PM UTC

Affected components

eSignature (NA2)eSignature (NA4)CLM (NA11)CLM (NA21)CLM (S1.US)

Update timeline

  1. investigating Jun 11, 2026, 07:03 PM UTC

    We are actively investigating this issue.

  2. investigating Jun 11, 2026, 07:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 11, 2026, 08:19 PM UTC

    We continue to investigate the issue and additional resources have been engaged.

  4. investigating Jun 11, 2026, 08:34 PM UTC

    We continue to investigate the issue and additional resources have been engaged.

  5. investigating Jun 11, 2026, 09:52 PM UTC

    We continue to investigate the issue.

  6. identified Jun 11, 2026, 10:05 PM UTC

    We have identified the issue and a fix is being implemented.

  7. monitoring Jun 11, 2026, 10:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Jun 11, 2026, 11:21 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-06-11 06:35 PM UTC until 2026-06-11 10:52 PM UTC.