DocuSign incident

Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on May 28, 2026 affecting eSignature (DEMO) and eSignature (AU) and 1 more component, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 02:51 PM UTC
Resolved
May 28, 2026, 04:29 PM UTC
Duration
1h 37m
Detected by Pingoru
May 28, 2026, 02:51 PM UTC

Affected components

eSignature (DEMO)eSignature (AU)eSignature (CA)eSignature (EU)eSignature (JP1)eSignature (NA1)eSignature (NA2)eSignature (NA3)eSignature (NA4)eSignature (USFED)

Update timeline

  1. identified May 28, 2026, 02:51 PM UTC

    Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

  2. identified May 28, 2026, 03:50 PM UTC

    Engineers have identified the root cause and are executing a fix.

  3. resolved May 28, 2026, 04:29 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues from 2026-05-28 02:06 AM UTC until 2026-05-28 04:29 PM UTC.