DocuSign incident

Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)

Minor Ongoing View vendor source →

DocuSign is currently experiencing a minor incident affecting NA1 and NA2 and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 28, 2026, 02:51 PM UTC
Resolved
Ongoing
Duration
● 1h 29m
Detected by Pingoru
May 28, 2026, 02:51 PM UTC

Affected components

NA1NA2NA3NA4CAAUEUDEMOFedRAMPUSFED

Update timeline

  1. identified May 28, 2026, 02:51 PM UTC

    Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.

  2. identified May 28, 2026, 03:50 PM UTC

    Engineers have identified the root cause and are executing a fix.