DocuSign incident

Some customers may experience latencies sending and signing in EU (Incident-4915)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on May 19, 2026 affecting EU, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 12:59 PM UTC
Resolved
May 19, 2026, 02:36 PM UTC
Duration
1h 36m
Detected by Pingoru
May 19, 2026, 12:59 PM UTC

Affected components

EU

Update timeline

  1. investigating May 19, 2026, 12:59 PM UTC

    We are currently investigating the issue.

  2. investigating May 19, 2026, 01:30 PM UTC

    We are continuing to investigate the issue.

  3. resolved May 19, 2026, 02:36 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.