DocuSign incident

Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on May 18, 2026 affecting eSignature (NA1) and eSignature (NA3), lasting 25m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 05:55 PM UTC
Resolved
May 18, 2026, 06:20 PM UTC
Duration
25m
Detected by Pingoru
May 18, 2026, 05:55 PM UTC

Affected components

eSignature (NA1)eSignature (NA3)

Update timeline

  1. investigating May 18, 2026, 05:55 PM UTC

    We are currently investigating this issue.

  2. resolved May 18, 2026, 06:20 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may experience latencies sending and signing in NA1 and NA3 from 2026-05-18 05:29 PM UTC until 2026-05-18 06:10 PM UTC.