DocuSign incident

Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on May 14, 2026 affecting EU11 and EU21, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 06:45 PM UTC
Resolved
May 14, 2026, 08:03 PM UTC
Duration
1h 17m
Detected by Pingoru
May 14, 2026, 06:45 PM UTC

Affected components

EU11EU21

Update timeline

  1. investigating May 14, 2026, 06:45 PM UTC

    We are currently investigating this issue.

  2. identified May 14, 2026, 07:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2026, 07:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 14, 2026, 08:03 PM UTC

    This incident has been resolved.