DocuSign incident

Workflow Reports Experiencing Timeout Errors (Incident 4874)

Minor Ongoing View vendor source →

DocuSign is currently experiencing a minor incident affecting EU11 and EU21, which began 1h ago. The vendor's full update timeline is below.

Started
May 13, 2026, 11:49 AM UTC
Resolved
Ongoing
Duration
● 1h 15m
Detected by Pingoru
May 13, 2026, 11:49 AM UTC

Affected components

EU11EU21

Update timeline

  1. identified May 13, 2026, 11:49 AM UTC

    Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.

  2. identified May 13, 2026, 11:50 AM UTC

    We are continuing to work on a fix for this issue.