DocuSign incident

Workflow Reports Experiencing Timeout Errors (Incident 4874)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on May 13, 2026 affecting CLM (EU11) and CLM (EU21), lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 11:49 AM UTC
Resolved
May 13, 2026, 02:18 PM UTC
Duration
2h 28m
Detected by Pingoru
May 13, 2026, 11:49 AM UTC

Affected components

CLM (EU11)CLM (EU21)

Update timeline

  1. identified May 13, 2026, 11:49 AM UTC

    Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.

  2. identified May 13, 2026, 11:50 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 13, 2026, 01:41 PM UTC

    A fix has been implemented and we are observing telemetry to validate.

  4. resolved May 13, 2026, 02:18 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors from 2026-04-19 10:00 PM UTC until 2026-05-13 02:20 PM UTC.