DocuSign incident

Customers may experience issues accessing PowerForms (Incident 4870)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on May 12, 2026 affecting eSignature (AU) and eSignature (CA) and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 07:41 PM UTC
Resolved
May 12, 2026, 08:03 PM UTC
Duration
22m
Detected by Pingoru
May 12, 2026, 07:41 PM UTC

Affected components

eSignature (AU)eSignature (CA)eSignature (EU)eSignature (JP1)eSignature (NA1)eSignature (NA2)eSignature (NA3)eSignature (NA4)

Update timeline

  1. investigating May 12, 2026, 07:41 PM UTC

    We are currently investigating this issue.

  2. resolved May 12, 2026, 08:03 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced issues accessing PowerForms from 2026-05-12 06:10 PM UTC until 2026-05-12 07:59 PM UTC.