DocuSign incident

Users may experience timeouts when attempting to complete document transactions (Incident 4866)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on May 12, 2026 affecting eSignature (EU), lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 06:17 PM UTC
Resolved
May 12, 2026, 08:58 PM UTC
Duration
2h 40m
Detected by Pingoru
May 12, 2026, 06:17 PM UTC

Affected components

eSignature (EU)

Update timeline

  1. investigating May 12, 2026, 06:17 PM UTC

    We are currently investigating this issue.

  2. identified May 12, 2026, 06:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 12, 2026, 07:33 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 12, 2026, 07:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 12, 2026, 08:51 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 12, 2026, 08:58 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-05-12 05:22 PM UTC until 2026-05-12 08:59 PM UTC.