DocuSign incident

Users may experience connection errors when trying to switch to CLM (Incident 4862)

Notice Ongoing View vendor source →

DocuSign is currently experiencing a notice incident, which began 2h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 01:42 PM UTC
Resolved
Ongoing
Duration
● 1h 32m
Detected by Pingoru
May 12, 2026, 01:42 PM UTC

Update timeline

  1. identified May 12, 2026, 01:42 PM UTC

    We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM. To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed: https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues. Further investigation with our engineering teams is underway to fully resolve this issue.

  2. identified May 12, 2026, 02:23 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 12, 2026, 02:24 PM UTC

    Our engineering teams have deployed a fix and we are now monitoring to validate.