DocuSign incident

Users may experience connection errors when trying to switch to CLM (Incident 4861)

Minor Ongoing View vendor source →

DocuSign is currently experiencing a minor incident affecting NA11 and NA21 and 1 more component, which began 1h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 08:46 AM UTC
Resolved
Ongoing
Duration
● 1h 8m
Detected by Pingoru
May 12, 2026, 08:46 AM UTC

Affected components

NA11NA21US11US12EU11EU21US13UAT NA11DEMO S1S1.USS2.USS1.EUS1.AU

Update timeline

  1. investigating May 12, 2026, 08:46 AM UTC

    A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

  2. investigating May 12, 2026, 09:45 AM UTC

    Additional teams have been engaged to triage this issue.