DocuSign incident

Users may experience connection errors when trying to switch to CLM (Incident 4861)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on May 12, 2026 affecting NA11 and NA21 and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 08:46 AM UTC
Resolved
May 12, 2026, 10:44 AM UTC
Duration
1h 58m
Detected by Pingoru
May 12, 2026, 08:46 AM UTC

Affected components

NA11NA21US11US12EU11EU21US13UAT NA11DEMO S1S1.US

Update timeline

  1. investigating May 12, 2026, 08:46 AM UTC

    A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.

  2. investigating May 12, 2026, 09:45 AM UTC

    Additional teams have been engaged to triage this issue.

  3. resolved May 12, 2026, 10:44 AM UTC

    Further investigation has confirmed that this error was the result of a third party and the impact has been resolved.