DocuSign incident

Users may encounter errors that will prevent document uploading or envelope creation (Incident 4860)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on May 11, 2026 affecting eSignature (NA2) and eSignature (NA4), lasting 46m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 11:14 PM UTC
Resolved
May 12, 2026, 12:01 AM UTC
Duration
46m
Detected by Pingoru
May 11, 2026, 11:14 PM UTC

Affected components

eSignature (NA2)eSignature (NA4)

Update timeline

  1. identified May 11, 2026, 11:14 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved May 12, 2026, 12:01 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-05-11 09:21 PM UTC until 2026-05-11 11:14 PM UTC.