DocuSign incident

Intermittent login and API failures (Incident 5729)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on September 4, 2026 affecting eSignature (AU) and eSignature (JP1), lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 08:41 AM UTC
Resolved
Sep 04, 2026, 09:23 AM UTC
Duration
41m
Detected by Pingoru
Sep 04, 2026, 08:41 AM UTC

Affected components

eSignature (AU)eSignature (JP1)

Update timeline

  1. investigating Sep 04, 2026, 08:41 AM UTC

    We are investigating the issue.

  2. resolved Sep 04, 2026, 09:23 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced Intermittent login and API failures from 2026-09-04 06:15 AM UTC until 2026-09-04 08:36 AM UTC.