DocuSign incident

CLM workflow and expression evaluation degradation and failures (Incident 5734)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on September 7, 2026 affecting CLM (NA21), lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2026, 12:18 AM UTC
Resolved
Sep 07, 2026, 01:48 AM UTC
Duration
1h 29m
Detected by Pingoru
Sep 07, 2026, 12:18 AM UTC

Affected components

CLM (NA21)

Update timeline

  1. investigating Sep 07, 2026, 12:18 AM UTC

    We are investigating the issue. Some customers may experience degradation and failures in CLM workflow and expression evaluation.

  2. identified Sep 07, 2026, 12:57 AM UTC

    We have identified the issue and are implementing a fix.

  3. resolved Sep 07, 2026, 01:48 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-09-06 11:17 PM UTC until 2026-09-07 01:34 PM UTC.