DocuSign incident

High latency affecting send and sign across production environments (Incident 5741)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on September 9, 2026 affecting eSignature (NA1) and eSignature (NA2) and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 01:52 AM UTC
Resolved
Sep 09, 2026, 03:49 AM UTC
Duration
1h 56m
Detected by Pingoru
Sep 09, 2026, 01:52 AM UTC

Affected components

eSignature (NA1)eSignature (NA2)eSignature (NA3)eSignature (NA4)

Update timeline

  1. investigating Sep 09, 2026, 01:52 AM UTC

    We are currently investigating high latency affecting the Signing API across production environments NA1, NA2, NA3, and NA4. Teams are engaged and investigating recent deployments to determine if a rollback is possible for mitigation.

  2. investigating Sep 09, 2026, 02:32 AM UTC

    Teams are now investigating the settings-service while working on a forward fix and root cause investigation, in parallel. We have seen a decrease in latency for impacted customers, however both send and sign are still in a degraded state.

  3. resolved Sep 09, 2026, 03:49 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced elevated latency and errors from 2026-09-09 00:42 AM UTC until 2026-09-09 03:12 AM UTC.