DocuSign incident

Some users were unable to preview documents (Incident 5749)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on September 9, 2026 affecting CLM (NA11), lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 10:06 PM UTC
Resolved
Sep 10, 2026, 12:10 AM UTC
Duration
2h 3m
Detected by Pingoru
Sep 09, 2026, 10:06 PM UTC

Affected components

CLM (NA11)

Update timeline

  1. investigating Sep 09, 2026, 10:06 PM UTC

    Support teams are engaged and currently investigating reports of customers being unable to preview documents.

  2. identified Sep 09, 2026, 11:19 PM UTC

    Teams have identified what they believe to be the root cause of the issue and are putting mitigation steps in play to mitigate impact for affected customers.

  3. monitoring Sep 09, 2026, 11:44 PM UTC

    Support teams have confirmed that mitigation steps were successful and customer impact has been mitigated. Teams are now monitoring performance.

  4. resolved Sep 10, 2026, 12:10 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues previewing documents from 2026-09-09 18:42 PM UTC until 2026-09-10 23:03 PM UTC.