DocuSign incident
Customers may be impacted by a disruption to Salesforce (Incident 5788)
DocuSign experienced a notice incident on September 16, 2026 affecting CLM (DEMO S1) and CLM (EU21) and 1 more component, lasting 8h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 09:45 AM UTC
Customers may experience intermittent latency and connection issues with Salesforce integrations. Additionally, customers may also experience difficulty contacting Docusign Support or viewing our support pages. Docusign services remain functional and are performing as intended. Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433
- identified Sep 16, 2026, 12:00 PM UTC
Salesforce are rolling out a fix. Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433
- monitoring Sep 16, 2026, 04:35 PM UTC
Salesforce has implemented a fix and are monitoring the results. Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433
- monitoring Sep 16, 2026, 05:40 PM UTC
Salesforce is continuing to monitor the results. Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433
- resolved Sep 16, 2026, 06:21 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Please refer to the Salesforce Trust site for additional information: https://status.salesforce.com/incidents/20004433 Customers may have experienced issues (resulting from the Salesforce disruption) from 2026-09-16 07:50 A:M UTC until 2026-09-16 16:23 PM UTC.