DocuSign incident

Some customers may experience issues with Salesforce Connect (Incident 5872)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on September 30, 2026 affecting eSignature (USFED), lasting 6h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 12:21 AM UTC
Resolved
Sep 30, 2026, 06:46 AM UTC
Duration
6h 24m
Detected by Pingoru
Sep 30, 2026, 12:21 AM UTC

Affected components

eSignature (USFED)

Update timeline

  1. investigating Sep 30, 2026, 12:21 AM UTC

    We are actively investigating this issue.

  2. investigating Sep 30, 2026, 01:09 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 30, 2026, 01:14 AM UTC

    We have identified the issue and a fix is being implemented.

  4. identified Sep 30, 2026, 02:10 AM UTC

    The issue has been identified and we continue our work to implement a fix.

  5. identified Sep 30, 2026, 02:56 AM UTC

    We continue to work to implement a fix for the issue.

  6. identified Sep 30, 2026, 06:05 AM UTC

    We continue to work to implement a fix for the issue.

  7. monitoring Sep 30, 2026, 06:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Sep 30, 2026, 06:46 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues with Salesforce Connect from 2026-09-21 12:00 AM UTC until 2026-09-30 06:45 AM UTC.