DocuSign incident
Email Delivery Failures impacting customers (Incident 5861)
DocuSign experienced a minor incident on September 28, 2026 affecting eSignature (DEMO) and eSignature (AU) and 1 more component, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 28, 2026, 06:08 PM UTC
Docusign is working with third parties to unblock email delivery for customers.
- investigating Sep 28, 2026, 06:31 PM UTC
We continue to work to mitigate this issue.
- identified Sep 28, 2026, 07:07 PM UTC
Docusign continues to work with third parties to unblock email delivery for customers.
- identified Sep 28, 2026, 07:41 PM UTC
Docusign is continuing to work with third parties to unblock email delivery for customers.
- identified Sep 28, 2026, 08:08 PM UTC
Docusign is continuing to work with third parties to unblock email delivery for customers.
- identified Sep 28, 2026, 08:45 PM UTC
Docusign is continuing to work to unblock email delivery for customers.
- identified Sep 28, 2026, 09:14 PM UTC
Docusign is continuing to work to unblock email delivery for customers.
- identified Sep 28, 2026, 09:52 PM UTC
Docusign is continuing mitigation work to unblock email delivery for customers.
- identified Sep 28, 2026, 10:28 PM UTC
Support teams have identified a potential root cause and we are in the process of implementing a fix to alleviate customer impact.
- identified Sep 28, 2026, 10:58 PM UTC
Support teams continue to work on implementing a fix to alleviate customer impact.
- identified Sep 28, 2026, 11:35 PM UTC
Support teams continue to implement a fix for this issue and we are monitoring the results.
- identified Sep 29, 2026, 12:08 AM UTC
A fix is in progress and we are monitoring the results.
- identified Sep 29, 2026, 12:43 AM UTC
A fix is in progress and we are continuing to monitor the results.
- identified Sep 29, 2026, 01:18 AM UTC
A fix is in progress and we are continuing to monitor the results.
- identified Sep 29, 2026, 01:42 AM UTC
Support teams have confirmed that a fix is in place and that they will continue to monitor recovery through the evening.
- identified Sep 29, 2026, 09:44 AM UTC
Support teams are continuing to monitor recovery. The next update will be posted at 4pm UTC (9am PT).
- identified Sep 29, 2026, 04:14 PM UTC
Mitigation steps have successfully resolved the issue for a large group of customers. We're continuing to work with third parties to resolve issues for the remaining affected customers. Our next update will be at 11a PT / 2p ET.
- identified Sep 29, 2026, 06:04 PM UTC
Docusign is continuing to work with third parties to resolve issues for the remaining affected customers.
- identified Sep 29, 2026, 06:05 PM UTC
Docusign is continuing to work with third parties to resolve issues for the remaining affected customers. Our next update will be at 12p PT / 3p ET.
- identified Sep 29, 2026, 07:00 PM UTC
Docusign is continuing to see recovery improvements for affected customers. We continue to work with third parties to resolve issues for outstanding customer issues. Our next update will be at 1p PT / 4p ET.
- identified Sep 29, 2026, 08:06 PM UTC
Docusign is seeing continued improvements for remaining affected customers and continues to work with third parties toward resolution. Our next update will be at 2p PT / 5p ET.
- identified Sep 29, 2026, 09:23 PM UTC
Docusign is seeing continued improvements for remaining affected customers and continues to work with third parties toward resolution. Our next update will be at 4p PT / 7p ET, or earlier if a significant change in status occurs.
- identified Sep 29, 2026, 11:06 PM UTC
We have taken additional steps to improve the experience for affected customers and continue to work with third parties toward resolution. Our next update will be at 6p PT / 9p ET, or earlier if a significant change in status occurs.
- resolved Sep 30, 2026, 01:36 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-09-25 13:00:00 UTC until 2026-09-30 00:15 UTC. Any customers experiencing residual issues from this issue are encouraged to reach out to support for additional assistance.