Documo incident

Busy Signal on SIP Forwarded Numbers

Ongoing since 02:37 PM UTC, affecting Fax Services.

monitoring Oct 28, 2026, 04:51 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 28, 2026, 02:37 PM UTC
Resolved
Ongoing
Duration
● 2h 28m
Detected by Pingoru
Oct 28, 2026, 02:37 PM UTC

Affected components

Fax Services

Update timeline

  1. investigating Oct 28, 2026, 02:37 PM UTC

    We are currently investigating reports that some numbers forwarded via SIP give callers a busy signal. Our team is working to find the cause and restore normal call routing. Updates to follow.

  2. investigating Oct 28, 2026, 03:52 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 28, 2026, 04:51 PM UTC

    A fix has been implemented and we are monitoring the results.

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