Documo experienced a minor incident on December 11, 2025 affecting Fax Services, lasting 20h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Fax Services
Update timeline
- investigating Dec 11, 2025, 06:18 PM UTC
We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.
- identified Dec 11, 2025, 07:35 PM UTC
We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.
- monitoring Dec 11, 2025, 09:49 PM UTC
A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.
- resolved Dec 12, 2025, 02:33 PM UTC
This incident has been resolved.