Doctolib experienced a critical incident on April 22, 2026 affecting Phone assistant, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2026, 08:45 AM UTC
We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
- identified Apr 22, 2026, 08:53 AM UTC
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
- monitoring Apr 22, 2026, 09:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 09:45 AM UTC
The performance incident affecting the following component has been fully resolved. All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team