Docebo incident

Service disruption on login via SSO (Single-Sign-On)

Resolved after 32 minutes, affecting LMS Platforms, on October 28, 2026.

monitoring Oct 28, 2026, 01:42 PM UTC

Mitigation for the Single-Sign-On service disruption has been applied across all the production environments and we're observing general improvements. We will continue to monitor the situation to ensure a total recovery. Impacted: LMS Platforms

Started
Oct 28, 2026, 01:09 PM UTC
Resolved
Oct 28, 2026, 01:42 PM UTC
Duration
32m
Detected by Pingoru
Oct 28, 2026, 01:09 PM UTC

Affected components

LMS Platforms

Update timeline

  1. identified Oct 28, 2026, 01:25 PM UTC

    We've identified issues while performing a login on the platforms via Single-Sign-On (SSO). Our Cloud Operations team has already identified the root cause and the remediations are already being applied. We will send an additional update within the next hour. Impacted: LMS Platforms

  2. monitoring Oct 28, 2026, 01:42 PM UTC

    Mitigation for the Single-Sign-On service disruption has been applied across all the production environments and we're observing general improvements. We will continue to monitor the situation to ensure a total recovery. Impacted: LMS Platforms

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