Docebo experienced a minor incident on October 21, 2026 affecting LMS Platforms, lasting 7h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 21, 2026, 11:43 AM UTC
As a precautionary measure, we have temporarily restricted file uploads across the platform while we address an issue affecting an underlying platform component. This affects uploads of training materials, CSV files, and other file types. We are actively monitoring the situation and working to restore reliable upload functionality as soon as possible. We do not have an estimated restoration time at this stage, but we will provide further updates as available. We understand that this may disrupt your work and sincerely apologize for the inconvenience. Thank you for your patience and understanding while we work to resolve the issue. Impacted: LMS Platforms
- investigating Oct 21, 2026, 01:47 PM UTC
We are currently experiencing a full service disruption across all regions and customers. A widely reported PHP security vulnerability is affecting systems across the internet. We do not have any evidence that this is affecting Docebo, but as a precautionary measure we proactively took the Docebo platform offline to protect our customers and their data. We expect the platform to remain unavailable for several hours. Our team is actively working to restore service and will provide another update within the next hour.
- monitoring Oct 21, 2026, 02:54 PM UTC
Mitigation has been applied. We will continue to monitor the situation to ensure recovery.
- resolved Oct 21, 2026, 04:12 PM UTC
The core Docebo platform is back online following today’s service disruption. All systems are fully online, with the exception of Docebo Learning Evaluation (formerly known as Learning Impact) and the Zoom and Webex ILT integrations, which are still experiencing an interruption. For ongoing updates on these two systems, please refer to our [status page incident] (https://status.docebo.com/incidents/68207d06-d5fe-4dd7-8c8b-ee2edb47f9bd). An RCA will be completed for this issue. If you are still experiencing any issues or would like a copy of the RCA, please file a case with Docebo Support.
- resolved Oct 21, 2026, 04:20 PM UTC
The core Docebo platform is back online following today’s service disruption. All systems are fully online, with the exception of Docebo Learning Evaluation (formerly known as Learning Impact) and the Zoom and Webex ILT integrations, which are still experiencing an interruption. For ongoing updates on these two systems, please refer to our [status page incident] (https://status.docebo.com/incidents/68207d06-d5fe-4dd7-8c8b-ee2edb47f9bd). An RCA will be completed for this issue. If you are still experiencing any issues or would like a copy of the RCA, please file a case with Docebo Support.