Docebo Outage History

We are currently experiencing an intermittent service disruption impacting US East based customers. Our Cloud Operations team has identified the root cause and is implement a solution. We will send an additional update within the next hour. Impacted: LMS Platforms

Region: eu-central-1 Our upstream provider, Snowflake, is currently experiencing an issue which is affecting our ability to generate reports, insight dashboards and Learn data connections. See https://status.snowflake.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

Region: eu-central-1 Snowflake has determined the root cause and mitigation efforts are underway. The mitigation has been applied. We will continue to monitor the situation to ensure recovery.

We are currently experiencing a service disruption affecting background jobs for the Users-Courses, Courses-Users, and Users Classroom Sessions report types. We have determined the root cause and mitigation efforts are underway, we will send an additional update within the next hour.

We are currently experiencing a partial service disruption as one of our CDN domains (cdn2.dcbstatic.com) has been incorrectly flagged by a third-party security intelligence provider, causing platform assets to fail to load for users on corporate networks with DNS filtering or web security tools enabled. The affected regions are: US East (Virginia) / Europe (Dublin) / UK (London) / Europe (Frankfurt). We have contacted the relevant parties to have the flag removed and are awaiting their review. As a workaround, whitelisting dcbstatic.com in your DNS filtering or web security tool will restore access immediately. For the full list of Docebo domains that should be allowed on your network, please refer to our network access configuration guide. We will send an additional update in the next hours.

We have determined the root cause and we are awaiting feedback from an external third party. As stated within our public documentation, whitelisting dcbstatic.com in your DNS filtering or web security tool will restore access immediately. For the full list of Docebo domains that should be allowed on your network, please refer to our network access configuration guide. https://help.docebo.com/hc/en-us/articles/26343028600210-Configuring-network-access-for-Docebo

We are continuing to work with the security intelligence provider to remove the flag that has been placed on our cdn2.dcbstatic.com domain. We do not currently have an ETA for this to be completed. As a workaround, whitelisting cdn1.dcbstatic.com - cdn5.dcbstatic.com in your DNS filtering or web security tool will in most cases restore access immediately. For the full list of Docebo domains that should be allowed on your network, please refer to our network access configuration guide: https://help.docebo.com/hc/en-us/articles/26343028600210-Configuring-network-access-for-Docebo

We have determined the root cause and mitigation efforts are underway.

We have identified the cause of the issue and are preparing a hotfix to address the issue. We will send an additional update within the next hour.