Is Docebo down?

We are currently experiencing a service disruption affecting background jobs for the Users-Courses, Courses-Users, and Users Classroom Sessions report types. Our Cloud Operations team is working to identify the root cause and implement a solution. We will send an additional update within the next hour.

We are currently experiencing a service disruption affecting background jobs for the Users-Courses, Courses-Users, and Users Classroom Sessions report types. We have determined the root cause and mitigation efforts are underway, we will send an additional update within the next hour.

The issue has been resolved in production environments. Mitigation efforts are still ongoing for lower environments. We will continue to monitor the situation to ensure full recovery. We will send an additional update within the next hour.

The incident has been resolved across all the environments. An RCA will be completed for this issue. If you are still experiencing any issues or would like a copy of the RCA, please open a support case at help.docebo.com or through the Help Center in your platform

We are currently experiencing a partial service disruption as one of our CDN domains (cdn2.dcbstatic.com) has been incorrectly flagged by a third-party security intelligence provider, causing platform assets to fail to load for users on corporate networks with DNS filtering or web security tools enabled. The affected regions are: US East (Virginia) / Europe (Dublin) / UK (London) / Europe (Frankfurt). We have contacted the relevant parties to have the flag removed and are awaiting their review. As a workaround, whitelisting dcbstatic.com in your DNS filtering or web security tool will restore access immediately. For the full list of Docebo domains that should be allowed on your network, please refer to our network access configuration guide. We will send an additional update in the next hours.

We have determined the root cause and we are awaiting feedback from an external third party. As stated within our public documentation, whitelisting dcbstatic.com in your DNS filtering or web security tool will restore access immediately. For the full list of Docebo domains that should be allowed on your network, please refer to our network access configuration guide. https://help.docebo.com/hc/en-us/articles/26343028600210-Configuring-network-access-for-Docebo

We are continuing to work with the security intelligence provider to remove the flag that has been placed on our cdn2.dcbstatic.com domain. We do not currently have an ETA for this to be completed. As a workaround, whitelisting cdn1.dcbstatic.com - cdn5.dcbstatic.com in your DNS filtering or web security tool will in most cases restore access immediately. For the full list of Docebo domains that should be allowed on your network, please refer to our network access configuration guide: https://help.docebo.com/hc/en-us/articles/26343028600210-Configuring-network-access-for-Docebo

The URL impacted by the inaccurate security flagging, cdn2.dcbstatic.com, is once again available for customers using Cisco Umbrella. We strongly recommend customers that were impacted review the "Configuring network access for Docebo" article on help.docebo.com to ensure required dependancies are available. https://help.docebo.com/hc/en-us/articles/26343028600210-Configuring-network-access-for-Docebo. Please contact Docebo support for any lingering issues.

US East (Virginia) sites are currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.

We have determined the root cause and mitigation efforts are underway.

Mitigation has been applied. We will continue to monitor the situation to ensure recovery.

The incident has been resolved. An RCA will be completed for this issue. If you are still experiencing any issues or would like a copy of the RCA, please file a case with Docebo Support.

ILT sessions may not be accessible for some users, we are currently investigating the issue.

We have identified the cause of the issue and are preparing a hotfix to address the issue. We will send an additional update within the next hour.

Fix has been applied. We will continue to monitor the situation to ensure recovery.

The incident has been resolved. An RCA will be completed for this issue. If you are still experiencing any issues or would like a copy of the RCA, please file a case with Docebo Support.