Docebo incident
Snowflake Service Outage in EU Central (eu-central-1)
Docebo experienced a major incident on September 4, 2026 affecting Learn Data, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 04, 2026, 07:52 AM UTC
Region: eu-central-1 Our upstream provider, Snowflake, is currently experiencing an issue which is affecting our ability to generate reports, insight dashboards and Learn data connections. See https://status.snowflake.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.
- identified Sep 04, 2026, 08:22 AM UTC
Region: eu-central-1 We are continuing to monitor the third-party Snowflake Service Outage in EU Central impacting customers. We'll provide another update within 30 minutes.
- identified Sep 04, 2026, 08:52 AM UTC
Region: eu-central-1 We are continuing to monitor the third-party Snowflake Service Outage in EU Central impacting customers. We'll provide another update within 30 minutes.
- monitoring Sep 04, 2026, 09:22 AM UTC
Region: eu-central-1 Snowflake has determined the root cause and mitigation efforts are underway. The mitigation has been applied. We will continue to monitor the situation to ensure recovery.
- resolved Sep 04, 2026, 09:55 AM UTC
Region: eu-central-1 The incident has been resolved. The complete data refresh is going to be fully restored in a few hours. An RCA will be completed for this issue. If you are still experiencing any issues or would like a copy of the RCA, please file a case with Docebo Support.