Diligent incident

Messenger - Service Unavailable - Australia

Critical Resolved View vendor source →

Diligent experienced a critical incident on August 20, 2026 affecting Messenger (Asia Pacific - Australia), lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 05:53 AM UTC
Resolved
Aug 20, 2026, 06:03 AM UTC
Duration
9m
Detected by Pingoru
Aug 20, 2026, 05:53 AM UTC

Affected components

Messenger (Asia Pacific - Australia)

Update timeline

  1. investigating Aug 20, 2026, 05:53 AM UTC

    We are currently experiencing an outage that is preventing users from accessing our service. Our engineers are currently investigating. Thank you for your understanding and patience!

  2. identified Aug 20, 2026, 05:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 20, 2026, 05:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2026, 06:03 AM UTC

    This incident has been resolved.