Diligent incident

Platform - Access issues with Assessments app in Japan region

Critical Resolved View vendor source →

Diligent experienced a critical incident on August 28, 2025 affecting Assessments (Asia Pacific - Japan), lasting 4h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 09:59 AM UTC
Resolved
Aug 28, 2025, 02:07 PM UTC
Duration
4h 8m
Detected by Pingoru
Aug 28, 2025, 09:59 AM UTC

Affected components

Assessments (Asia Pacific - Japan)

Update timeline

  1. investigating Aug 28, 2025, 06:21 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 28, 2025, 09:59 AM UTC

    We are currently investigating this issue.

  3. investigating Aug 28, 2025, 09:59 AM UTC

    We are currently investigating this issue.

  4. investigating Aug 28, 2025, 10:07 AM UTC

    We are currently investigating this issue.

  5. identified Aug 28, 2025, 01:10 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Aug 28, 2025, 01:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Aug 28, 2025, 02:07 PM UTC

    This incident has been resolved.