Resolved after 2 hours 27 minutes, affecting Voice - Inbound calls and Voice - Manual outbound calls and 1 more, on September 2, 2025.
The cloud provider has implemented a fix and we are monitoring the results.
Affected components
Voice - Inbound callsVoice - Manual outbound callsVoice - Campaign callsMail - InboundReportsSFTPRecordingsMail - Outbound
Update timeline
- investigating Sep 02, 2025, 04:05 PM UTC
The issue has been identified and is coming from the underlying public cloud (regional outage). We are in contact with the public cloud provider, they are identified the issue and are working on a fix.
- monitoring Sep 02, 2025, 06:15 PM UTC
The cloud provider has implemented a fix and we are monitoring the results.
- resolved Sep 02, 2025, 06:21 PM UTC
This incident has been resolved.
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