DevRev Outage History

We are pleased to inform you that the recent outage affecting DevRev services has been fully resolved. The issue, which temporarily impacted system availability, has been addressed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Thank you for your continued trust.

We are pleased to inform you that the reported issue has now been resolved. The concern you experienced has been thoroughly reviewed and addressed by our team. We apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the process. Rest assured, our service is now stable and functioning as expected. If you continue to experience any issues or have further questions, please don't hesitate to reach out to us. Thank you for being a valued customer.

We are pleased to report that the changes applied are working as expected and AirSyncs are operating normally.

We are pleased to announce we have not had any recurrence of these issues since 6:40 PM UTC and we have observed the impacted customers sending outbound emails successfully.

We are pleased to inform you that the recent unresponsiveness issue has been fully resolved. The underlying cause has been identified and addressed to restore normal service operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our team has taken steps to ensure the stability of the service moving forward. If you experience any further issues or have questions, please do not hesitate to contact us.\ \ The issue affected all of our agents and not only Computer.\ \ Time frame of the incident was from 2:26 PM UTC to 3:29 PM UTC.

We have identified the root cause and have applied the fix. We are seeing many orgs have recovered but some are still processing through. Thank you for your patience as we continue to ensure all orgs have recovered properly.

We are pleased to inform you that the issue causing delayed events has been resolved. If you experience any further issues or have questions, please do not hesitate to contact us. Thank you for your continued trust.

We are pleased to inform you that the recent login issues affecting login access for DevRev users have been fully resolved. The outage was caused by a temporary service disruption, which has now been addressed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are now stable and functioning normally. If you experience any further issues or have questions, please do not hesitate to contact us. Thank you for your continued trust.

We are pleased to inform you that the recent issue has been fully resolved. The service is now stable and functioning as expected. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, we are committed to providing a reliable experience and will continue to monitor the system to ensure its stability. If you experience any further issues or have questions, please don't hesitate to reach out to our support team. Thank you for being a valued customer.

We are pleased to inform you that the recent email notification issues have been fully resolved. The incident was caused by a change email provider settings, which temporarily affected email delivery. Our team has taken the necessary steps to update and secure the system, restoring normal service. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Rest assured, our service is now stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to contact us.

The email integration issue on dev-0 has been successfully resolved. The service was temporarily affected, but our team has taken the necessary steps, by adding the "missing" MX records to DNS, to restore full functionality. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.

We are pleased to inform you that the login issue affecting organizations in the AP South region has been resolved. The underlying problem has been addressed, and your access should now be seamless. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our service is stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to reach out to our support team.

We are pleased to inform you that the Redis EU region memory error issue has been successfully resolved. This incident involved temporary memory allocation problems that affected service stability. Our team has taken the necessary steps to address the root cause and ensure smooth operation. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to contact us.

We are pleased to inform you that the issue with blank attachments in the AP South organization has been fully resolved. The problem was caused by a temporary system glitch, which has now been addressed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to contact us.